Frequently Asked Questions

Everything you need to know about your Planet Beauty journey.

Are your products cruelty-free and vegan?

At Planet Beauty, we prioritize ethical beauty. Most of our range is 100% vegan and we are proud to be a strictly cruelty-free brand, meaning none of our products or ingredients are tested on animals.

How long does shipping take?

Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout which deliver within 1-2 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you receive a damaged item or have a reaction to a product, please contact our support team immediately for a replacement or refund.

Do you ship internationally?

Yes, Planet Beauty ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at the final stage of checkout.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to our carrier's tracking portal.

Are your packaging materials eco-friendly?

We are committed to the planet. Our shipping boxes are made from 100% recycled materials and we use biodegradable packing peanuts to ensure your beauty favorites arrive safely without harming the environment.